UK delivery
Complimentary insured delivery is included with every UK order.
In stock pieces are normally dispatched within one to two working days and sent using Royal Mail Special Delivery Guaranteed. Your order will be fully tracked, with a photograph and signature recorded on delivery.
Most orders will arrive within three working days of being placed. Once your jewellery has been dispatched, we will send you the tracking details so you can follow its journey.
Made to order pieces, including some of our moldavite jewellery, may take approximately four to six weeks to complete. The expected delivery time will be shown or confirmed when you order.
International orders
We do not currently offer international shipping at checkout. If you would like a piece delivered outside the UK, please contact us and we will be happy to help arrange your order.
Returns
We hope you will love your Certain Stars jewellery. If you change your mind, standard pieces may be returned within 30 days of delivery.
To arrange a return, please contact us before sending your jewellery. We will confirm the return instructions and provide the appropriate return address.
Items must be returned unworn, other than being tried on, undamaged and in their original condition, together with the Certain Stars presentation box and any accompanying materials.
Change of mind returns
Customers are responsible for the cost of returning change of mind purchases. Because our jewellery is valuable, we strongly recommend using an insured, tracked service and retaining proof of postage until your return has been completed.
Please return the item within 14 days of telling us that you wish to return it. The jewellery remains your responsibility until it reaches us.
Refunds
Once your return has been received and inspected, we will refund the purchase price to your original payment method. Refunds will normally be processed promptly and no later than 14 days after we receive the returned item.
We may make a reasonable deduction if an item has been handled beyond what would be necessary to examine or try it on.
Faulty, damaged or incorrect items
If your jewellery arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible. We will arrange the return and cover the reasonable return cost.
Personalised and custom made pieces
Pieces personalised or made specifically to your individual requirements cannot normally be returned because you have changed your mind. This does not affect your rights if the item is faulty, damaged or not as described.
Your statutory rights
This returns policy is in addition to your statutory consumer rights and does not affect them.
